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Help Center
Flights
Flights
Baggage allowance, seat reservation & check-in procedures
Flight extras
Can I pre-book seats on the aircraft?
Are meals included on flights?
Can I upgrade my flight to business class?
Flight changes & cancellations
What happens if my flight is changed or cancelled by the airline?
Check-in and baggage information
Do I need to provide my passport details for our flight?
What is my checked-in luggage allowance?
Can I check-in online?
Can I drop off my bags the night before?
What is my hand luggage allowance?
Special assistance
I need special assistance at the airport. Can you arrange it for me?
Do I need to let you know if I have any allergies or food intolerances?
At the airport
Will someone meet us on arrival at our destination airport?
Can I check my flight arrival or departure status?
Which terminal am I flying from?
Do you have airport representatives at UK airports?